[ UPDATES TO SERVICE ADVISORY - 7 May 2013 ]
Notice to users of the EN-EL15 Rechargeable Li-ion Battery
Thank you for choosing Nikon for your photography needs.
As announced on 24 April 2012, Nikon initiated a voluntary recall of some EN-EL15 rechargeable li-ion batteries as a precaution. Since that announcement, we have received reports from the market of batteries overheating and causing exterior casings to be deformed. After looking into the matter, we have confirmed that such incidents occurred with batteries included in the voluntary recall. Therefore, we again ask users of EN-EL15 batteries to read the following and check their own batteries to see whether or not they are included in the voluntary recall. If you find that your battery is included in the recall, please request a replacement battery from our website, or contact the dedicated support line for assistance.
The EN-EL15 Rechargeable Li-ion Batteries in extremely rare cases overheat and the exterior casing become deformed. Therefore, in order to ensure the safety of our customers and their equipment, we have initiated a voluntary recall of the affected batteries.
The Nikon EN-EL15 Rechargeable Li-ion Battery is a rechargeable lithium-ion battery that is supplied and for use with Nikon D800, D800E, D600, D7100 and D7000 digital-SLR cameras, and the Nikon 1 V1 advanced camera with interchangeable lens. Customers using an affected EN-EL15 may request a replacement battery as indicated below.
Products or battery purchased before 29 February 2012 are not affected by this issue and continue to use.
We sincerely apologize for any inconvenience this matter may cause. Nikon will continue to take all possible measures to prevent issues like this from occurring again in the future. Therefore, we hope that you will continue to choose Nikon for your photography needs.
STEP 1 : IDENTIFY AFFECTED EN-EL15 BATTERY
STEP 2 : REQUESTING FOR REPLACEMENT EN-EL15 BATTERY
If your EN-EL15 battery belongs to the affected lot number, please contact any of our authorized service centres.
Click here for a list of Nikon Service Centre(s) in your region
Do not attempt to return the affected lithium battery via airmail as it will not be compliant with the International Air Transport Association (IATA) regulations.
Any other clarification please call Toll-free 1800-102-7346
Service Toll-free Operating Hours:
Monday to Friday: 9:30 A.M. - 6:00 P.M.
Saturday: 9:30 A.M. - 1:00 P.M.