Service Advisory

Thank you for choosing Nikon for your photographic needs.

Users of the Z 8 mirrorless cameras have informed us that the metal camera strap eyelets may become loose or separate from the camera body.

Based on our investigation, this issue may occur if the Z 8 camera strap eyelets are subjected to strong impact or continuously bear heavy load. We have identified a range of Z 8 camera serial numbers with which the issue may occur and will take necessary steps to correct this issue, at no cost to the customer, even if the warranty has expired. Please direct any inquiries regarding this issue to your nearest Nikon service centre.

This offer is also available to those who have had their cameras repaired in June 2023 due to lens could not be rotated to the locked position.

We sincerely apologise for any inconvenience this issue may have caused.

To check whether your Z 8 is one of those affected by this issue, click Affected Product Serial Numbers below and enter your camera’s serial number as instructed.

Your camera's serial number will be checked against those of affected products. If your camera is one of those affected, instructions for requesting service will be displayed. If your camera is not one of those to which this issue applies, rest assured that service to your camera are not necessary and you may continue using your camera without concern for this issue.

Open the camera's monitor to locate the product serial number. It is the 7-digit number printed on a label affixed to the camera body as indicated by the red frame in the image above.

Nikon will take the necessary steps to correct this issue for both the left and right camera strap eyelets indicated in the images below.

Please contact your nearest Nikon service centre if you have any inquiries regarding this issue.

We sincerely apologise for any inconvenience this issue may cause you.

Nikon will continue to take all possible measures to further improve product quality. Therefore, we hope that you will continue to choose Nikon for your photographic needs.